Behind the Warehouse: What Your Current 3PL Isn’t Telling You About Data

Katherine Wroth • September 18, 2025

This week, I was on a call with a brand desperate to leave their 3PL.


When asked if they could share data from their current provider, they responded, “I think we have an Excel sheet somewhere, but our 3PL has never really explained what any of it means.”


I went straight to , the Director of Data & Analytics at ÃÛÌÒ´«Ã½, to break down the data questions that matter most  for brands.


From cost control to forecasting, here is what every brand should be asking about data before choosing a 3PL partner.


Why is data so important in supply chain operations?

Two reasons: cost and service. Costs are climbing across the board, so it is critical to have accurate data to manage and optimize spend. At the same time, visibility is now a baseline expectation. Knowing where products are and when they will reach customers is fundamental, and the right 3PL partner uses data to keep both cost and service in balance.



Where is data analytics headed in the 3PL industry?

Automation is expanding rapidly. Robotics, computer vision, and similar tools are becoming more affordable and less capital intensive. On the technology side, the next evolution is agentic AI. These tools do not just report on what already happened, they proactively identify anomalies and anticipate issues before they escalate.



What makes a data analytics team stand out in 3PL?

An exceptional team delivers both internal decision-making power and external insights for clients. At ÃÛÌÒ´«Ã½, that means:


  • Dashboards and portals clients can access directly
  • Monthly and quarterly reviews that surface actionable insights
  • In-house ownership of analytics for agility and speed
  • Context-driven reporting that translates numbers into strategy


This dual focus ensures that brands see their data and understand how to act on it.



How do analytics prevent costly inventory mistakes?


Frequent review is key. Dashboards highlight both fast movers at risk of stockouts and inventory that has been sitting for extended periods, such as 90 days. Context matters, which is why seasonality and product type are built into the analysis. This ensures brands receive meaningful recommendations that lead to better planning, fewer surprises, and lower carrying costs.



Can a 3PL support forecasting and budgeting?


Yes! It is often a deciding factor for clients choosing ÃÛÌÒ´«Ã½. We work in two ways:


  1. Converting client sales forecasts into volume and cost projections
  2. Using machine learning models for brands without in-house forecasting capabilities


Both approaches help brands set realistic budgets and align resources for growth.



Can analytics catch issues before they become major problems?


Absolutely. Making performance data visible across the organization helps catch issues quickly. On top of that, anomaly detection flags deviations from historical patterns. Together, these practices give clients peace of mind that problems are identified early rather than after the fact.



How can analytics directly save money?


Two proven examples:


  • Transportation spend: analyzing service levels to ensure brands are not overpaying for speed they may not need
  • Ordering patterns: adjusting how products are ordered, such as shifting from partial cases to full cases, which reduces handling costs



What role does Paccurate play in cost savings?


ÃÛÌÒ´«Ã½ partners with Paccurate for cartonization, determining the best box for every shipment. This reduces waste, errors, and shipping costs. Paccurate also evaluates packaging history to confirm whether the box mix itself should be adjusted, uncovering additional savings opportunities.



How do clients access their analytics?


There are two main touchpoints:


  • A web portal with embedded dashboards where clients can pull their own reports and track trends
  • Business reviews, monthly or quarterly, where insights are presented with recommendations for improving cost and service



How do you balance fulfillment speed with accuracy?


Quality checks are built into the process. Variable audits, error-based sampling, and ship accuracy metrics ensure products reach customers quickly without sacrificing accuracy.



What metrics matter most for scaling brands?


Two categories: cost and performance. Key metrics include:


  • Average cost per package
  • SLA speed targets, such as 24-hour fulfillment
  • Inbound velocity, which measures how quickly received inventory is available to sell


Tracking these ensures that growth does not come at the expense of profitability or customer experience.



What technology powers the analytics?


ÃÛÌÒ´«Ã½ uses a modern cloud-based stack:


  • Snowflake as the data warehouse
  • dbt for transformations and applied business logic
  • Tableau for visualization, embedded directly in client portals


This combination provides both flexibility and scalability as brands grow.



How do you track productivity without micromanaging?


Transparency and fairness are key. Metrics are measured equitably and tied back to cost savings. Through ÃÛÌÒ´«Ã½’s profit-sharing programs, employees see a direct link between hitting productivity targets and shared rewards. This drives performance while maintaining high employee satisfaction.



Can analytics improve pricing for clients?


Yes. The more complete the data, the tighter and more competitive the pricing solution. New clients often see broader estimates, but after a year of working with ÃÛÌÒ´«Ã½, historical data allows for far more precise pricing models.



What is “click to porch” and why does it matter?


Click to porch measures the time between when a customer places an order and when it arrives at their door. Brands should aim to minimize this window while managing costs, because it directly impacts customer satisfaction and repeat purchases.



How granular can demand forecasting get?


With strong data, forecasts can reach the product category or even item level. Apparel, footwear sizes, and seasonal items often have unique demand curves. ÃÛÌÒ´«Ã½’s analytics help clients plan with this level of detail.



How does data strengthen client relationships?


By creating a level playing field. When both sides work from the same data set, assumptions disappear. Conversations are based on facts, transparency builds trust, and partnerships grow stronger.



Can clients request custom reports?


Yes. ÃÛÌÒ´«Ã½ collects extensive data and can provide custom reporting. More importantly, reports are aligned with client goals so they inform decisions rather than simply share numbers.



How do analytics improve efficiency inside the warehouse?


Two main levers:

  • Accurate forecasts that inform labor planning
  • Equitable productivity tracking that keeps operations efficient while respecting employees


The result is faster and more reliable fulfillment for clients.


Don't settle for spreadsheets without explanations if you've read this far!

Behind every successful brand is a supply chain partner who knows how to use data. ÃÛÌÒ´«Ã½ has been doing that for more than 80+ years.

Contact us now for a free consultation with a 3PL expert.

Recent Blog Posts

By Katherine Wroth February 19, 2026
FRANKLIN, Mass., Feb. 19, 2026 /PRNewswire/ -- ÃÛÌÒ´«Ã½ ÃÛÌÒ´«Ã½Centers , a leading third-party logistics provider specializing in eCommerce and omnichannel fulfillment, announced a new partnership with Mary Square , a women's lifestyle and apparel brand based in Apex, North Carolina. Mary Square is now live at ÃÛÌÒ´«Ã½'s Olive Branch, Miss., fulfillment facility, where ÃÛÌÒ´«Ã½ supports a network of high-growth eCommerce brands.  "After outgrowing our previous 3PL, we needed a scalable partner who could move quickly during a critical time of year," said Kelly Shiley , founder of Mary Square. "ÃÛÌÒ´«Ã½ launched us in less than three weeks, ensuring business continuity across two brands and three channels. Watching our first order ship felt like a true fresh start." Mary Square is known for its colorful, faith-inspired apparel and accessories, including dresses and loungewear. The company blends fashion with purpose, emphasizing uplifting messages, community and charitable giving as part of its brand identity. In addition to women's apparel under the Mary Square brand, the company offers jewelry through its Michelle McDowell brand. "We are very excited to partner with Kelly Shiley and the Mary Square team!" said Dan Klenkar , vice president of customer solutions at ÃÛÌÒ´«Ã½. "Launching across two brands and three channels in 13 business days required strong collaboration, communication, and operational goals, and we're proud to support their continued growth." Mary Square's transition to ÃÛÌÒ´«Ã½ reflects the growing need for scalable third-party logistics solutions among high-growth, purpose-driven consumer brands seeking operational excellence across multiple sales channels. About Mary Square Mary Square is a women-owned lifestyle brand founded by Kelly Shiley. The company creates apparel, accessories and gifts designed to inspire confidence and spread love. What began as a creative outlet and personal recovery journey following postpartum depression has grown into a nationally recognized brand represented in more than 4,000 stores and boutiques. Each product reflects Mary Square's commitment to empowering women and celebrating life's everyday moments. About ÃÛÌÒ´«Ã½ ÃÛÌÒ´«Ã½Centers Since 1941, ÃÛÌÒ´«Ã½ has provided customized third-party logistics (3PL), direct-to-consumer (DTC) eCommerce fulfillment, omnichannel distribution, managed transportation solutions and retail compliance for clients across all industries, with a focus on apparel & footwear, health & beauty, consumer packaged goods (CPG) and education. ÃÛÌÒ´«Ã½ continues to be a leading 3rd party logistics provider in North America, known for superior execution, customer engagement and direct access to senior leadership decision makers. As a member of Inc's fastest growing companies list 15+ times, ÃÛÌÒ´«Ã½ is big enough to do the job and still small enough to deeply care about your business. Brands interested in a new 3PL partnership may contact ÃÛÌÒ´«Ã½ directly here . Official Release Here
By Katherine Wroth January 28, 2026
If you’re evaluating third-party logistics (3PL) partners, the #1 tip is simple: Go on-site. A site visit will tell you more in 15 minutes than any sales presentation ever will — and it can save you months of operational pain down the road. While on-site, here are the top three things you should be doing: 1. Meet the people doing the work Start with the people — not the slides. Meet the operators on the floor Talk to the warehouse managers Ask questions directly to the people picking, packing, and shipping orders You’ll learn quickly whether the team truly understands the operation or is just following a script. A strong 3PL isn’t just systems and software — it’s experienced people who care about execution. Bonus tip: Spend time with the general manager . Their visibility, accountability, and involvement matter more than most brands realize. 2. Pay attention to cleanliness and organization This one is underrated — and incredibly telling. Are aisles clearly marked? Is inventory organized and easy to locate? Are workstations clean and efficient? Pro tip: Check the bathrooms 👀 If shared spaces are clean and well-maintained, chances are the same standards apply to inventory, orders, and overall service. 3. Watch how orders actually move through the building Don’t just ask how fulfillment works — watch it happen . How do orders flow from receiving to storage to pick, pack, and ship? Are there bottlenecks? Is automation helping or slowing things down? Do employees seem confident in the process? This is where reality separates itself from the pitch deck. What looks great on paper can fall apart in motion, and a live walkthrough makes that obvious fast. Why a site visit matters more than any deck A 3PL can show you metrics, technology screenshots, and polished case studies. But only a site visit shows you: Culture Execution Attention to detail How issues are handled in real time That firsthand perspective can prevent misalignment, missed expectations, and painful transitions after go-live. The bottom line If you’re choosing a 3PL partner, don’t skip this step. Go on-site. Meet the people. Watch the operation. It’s the fastest way to validate your decision — and one of the smartest moves you can make before signing a contract. Interested in booking a visit to one of ÃÛÌÒ´«Ã½'s facilities? Contact us to schedule your free peak season audit here.
By Katherine Wroth December 16, 2025
Warehouse automation isn’t new, but determining when it actually makes sense is where most companies struggle. Recorded live at WERC 2025 in New Orleans, this conversation brings together leaders directly involved in real-world warehouse automation decisions. Kevin Lawson interviews Chris Lingenfelter , founder of Robot Advisors, and our very own Tim ÃÛÌÒ´«Ã½ , CEO of ÃÛÌÒ´«Ã½ ÃÛÌÒ´«Ã½Centers. They sit down for a practical discussion on robotics, drones, and the hype surrounding automation. The focus stays on what actually matters: cost per unit, operational fit, employee experience, and ROI. If you’re evaluating warehouse automation or wondering why past investments haven’t delivered, this breakdown offers practical, experience-backed insights. Why ÃÛÌÒ´«Ã½ took a robot-agnostic approach One of the most important takeaways from the WERC session: there is no one-size-fits-all robot. ÃÛÌÒ´«Ã½ was an early adopter of autonomous mobile robots (AMRs), including systems from Locus Robotics and Six River Systems. But instead of standardizing on one solution, the company evaluates automation based on: SKU count and product size Order profiles and velocity Facility layout Customer growth expectations A footwear operation with serialized inventory has very different needs than an apparel fulfillment center, and ÃÛÌÒ´«Ã½ treats them that way. The result: better outcomes for customers and lower long-term operational risk. Inventory drones: the unexpected game changer While AMRs get the spotlight, ÃÛÌÒ´«Ã½’s biggest automation win came from inventory drones. Using drone-based cycle counting, ÃÛÌÒ´«Ã½ increased inventory count frequency by more than 7x while significantly reducing labor costs. For high-accuracy environments, especially serialized footwear inventory, this technology proved essential. The impact went beyond numbers: Higher inventory accuracy Faster exception resolution Better employee roles focused on analysis instead of manual counting In short, automation didn’t eliminate jobs. It made them better. How ÃÛÌÒ´«Ã½ really thinks about ROI ROI isn’t ignored, but it isn’t the only metric. ÃÛÌÒ´«Ã½ evaluates automation using cost per unit shipped rather than chasing flashy payback models. Capital investments are amortized based on contract life and redeployment potential, then layered with labor and operating costs. The guiding question is simple: Which solution produces the lowest sustainable cost per unit? That approach keeps decision-making grounded and aligned with customer outcomes, not tech hype. “To bot or not” starts with a baseline Chris Lingenfelter, founder of Robot Advisors, reinforced a critical point during the session: You can’t evaluate automation if you don’t understand how your warehouse operates today. Many companies struggle to answer basic questions: What does each unit really cost to ship? Where are labor inefficiencies hiding? Which processes are already working well? Before recommending automation, Robot Advisors helps operators establish a true baseline, then compare technologies objectively. Sometimes, the right answer isn’t robotics at all. That honesty matters. Automation as a competitive advantage for 3PLs For ÃÛÌÒ´«Ã½, automation isn’t just an operational tool. It’s a competitive differentiator. When engaging new prospects, the team often presents: Multiple automation paths Clear tradeoffs between solutions A data-backed rationale for each option That depth of analysis resonates with COOs and CFOs evaluating long-term fulfillment partners. It signals preparedness, transparency, and experience, not guesswork. The workforce question: what changes, what doesn’t As robotics adoption increases, warehouse roles are evolving. At ÃÛÌÒ´«Ã½, automation shifted labor away from repetitive tasks and toward: Exception management System oversight Data analysis Engineering and IT support Over time, this required growing centralized IT and engineering teams, a necessary investment to support advanced operations across multiple facilities. The takeaway from WERC 2025 was clear: automation changes work. It doesn’t eliminate the need for people. Thinking about automation, but not sure where to start? Contact us now for a free supply chain consultation.
More Posts