7 Key Milestones in Your First 90 Days With a 3PL

Katherine Wroth • July 31, 2025

Partnering with a 3PL is like getting into a new relationship. It most likely included multiple dates (a lengthy vetting process), maybe a few awkward first conversations, and finally, someone popped the question (aka, signed the contract). But just like any good relationship, the real work (and fun) begins after the honeymoon phase.


Here’s what to expect during those first few months together:


1. Onboarding Isn’t Just a Kickoff Call—It’s the “Define the Relationship” Talk


You’ll have meetings, and then meetings about the meetings. But don’t worry, this is where the magic starts. From reviewing order profiles and peak seasons to mapping your brand’s packaging specs, this phase is all about setting expectations and getting aligned. At ÃÛÌÒ´«Ã½, we’re not winging it. We follow a structured timeline that ensures everyone knows who’s doing what (and when).


2. Systems Integration = Meeting the Family


WMS, OMS, EDI, API—I know, it sounds like alphabet soup. But this part is essential. During these first few weeks, your tech team and ours will ensure your systems play nicely together. Because if your inventory data doesn’t sync or tracking numbers don’t send, it will be a rough honeymoon.


3. Inbound Product Planning: Move-In Day Gets Real


Bringing inventory into a 3PL is like moving in with a new roommate. It requires planning, coordination, and maybe a few spreadsheets. We’ll help schedule deliveries, confirm labeling standards, and ensure your SKUs are stored for optimal picking. No one likes that awkward “where did I put that” feeling.


4. Training the Fulfillment Team: Learning Your Love Language


You’ve got brand standards. We’ve got checklists. During the first 90 days, your dedicated warehouse team gets trained in everything from your product line to packaging details and QC steps. At ÃÛÌÒ´«Ã½, we aim to make your unboxing experience feel like a love letter to your customer, every time.


5. Soft Launches: The First Weekend Trip Together


We won’t go full throttle on Day 1. Instead, we start with a soft launch—fulfilling a smaller volume of orders so we can test processes, troubleshoot, and fine-tune. It’s like a weekend getaway before booking the two-week vacation. Let’s make sure we travel well together.


6. Daily Communication: Texts, Check-ins, and “Are You Free for a Quick Call?”


You’ll be hearing from us—a lot. Regular performance updates, DMs, and issue resolution calls are when trust is built and kinks get worked out. With ÃÛÌÒ´«Ã½, you’ll have a dedicated Customer Success Manager (aka your supply chain therapist) to keep things running smoothly.


7. By 90 Days In, It’s Starting to Feel Like a Real Partnership


You’ve been through enough together to know it’s working by this point. You’ve ironed out processes, shared a few wins, and maybe even a fire drill or two. Your 3PL should no longer feel like “them”—it should feel like “us.”


Ready to Build Something That Lasts?


At ÃÛÌÒ´«Ã½, we treat the first 90 days like the foundation of a long-term partnership—because we’re in it for the long haul. Let's chat if you’re ready to start strong (and maybe skip the awkward phase).


Contact us for a free supply chain consultation today.

Recent Blog Posts

By Katherine Wroth October 24, 2025
FRANKLIN, Mass. — ÃÛÌÒ´«Ã½ ÃÛÌÒ´«Ã½Centers has been selected by Pompa Program , a Utah-based health and wellness company specializing in cellular health analysis and proprietary supplement products, to manage its direct-to-consumer (D2C) fulfillment and transportation operations. The partnership expands Pompa’s fulfillment footprint across the Eastern United States, ensuring faster, more reliable two-day delivery on all orders. ÃÛÌÒ´«Ã½’s Hickory Hill, Tennessee, facility will serve as the dedicated fulfillment hub, offering food-grade, temperature-controlled space and advanced inventory management systems to support its growth. “We chose ÃÛÌÒ´«Ã½ because they provide the perfect combination of experience and long-term partnership,” said Bryan Oviatt , director of supply chain at Pompa. “Their proven expertise in health, beauty and wellness made them the clear choice. We’re also excited about future NetSuite integration capabilities to further enhance efficiency. We see ÃÛÌÒ´«Ã½ as an extension of our team and look forward to what’s ahead.” From fulfilling cellular health testing kits to distributing premium supplements, ÃÛÌÒ´«Ã½ delivers the operational scalability needed to support its expanding customer base. “We’re thrilled to partner with such a fast-growing and innovative health and wellness brand like Pompa,” said Mark Healy , vice president of customer solutions at ÃÛÌÒ´«Ã½. “Our goal is to provide a scalable foundation that supports their continued success and ambitious growth plans.” Pompa’s operations recently launched from one of ÃÛÌÒ´«Ã½’s Memphis distribution centers, a state-of-the-art facility built for high-volume, temperature-sensitive fulfillment. About ÃÛÌÒ´«Ã½ ÃÛÌÒ´«Ã½Centers Since 1941, ÃÛÌÒ´«Ã½ has provided customized third-party logistics (3PL), direct-to-consumer (DTC) eCommerce fulfillment, omnichannel distribution, managed transportation solutions and retail compliance for clients across all industries, with a focus on apparel & footwear, health & beauty, consumer packaged goods (CPG) and education. ÃÛÌÒ´«Ã½ continues to be a leading 3rd party logistics provider in North America, known for superior execution, customer engagement and direct access to senior leadership decision makers. As a member of Inc's fastest growing companies list 15+ times, ÃÛÌÒ´«Ã½ is big enough to do the job and still small enough to deeply care about your business. Brands interested in a new 3PL partnership may contact ÃÛÌÒ´«Ã½ directly here . About Pompa Program The Pompa Program framework integrates nutraceuticals, personalized nutrition, metabolic support and one-on-one coaching to correct dysfunction at its cellular source. Participants work with trained coaches to identify upstream factors such as heavy metal exposure, hormonal imbalances and gut dysbiosis that drive inflammation and cellular damage. Guided by Daniel Pompa, participants gain practical tools and support to detoxify their bodies, restore metabolic balance and improve overall wellness. Official Release Here
By Katherine Wroth October 16, 2025
Franklin, MA — ÃÛÌÒ´«Ã½ ÃÛÌÒ´«Ã½Centers is proud to announce a new partnership with Willo , an oral hygiene company creating innovative dental products for kids. ÃÛÌÒ´«Ã½ will provide warehousing, fulfillment and transportation services to support Willo’s direct-to-consumer (D2C) and Fulfillment by Amazon operations. Willo’s decision came down to culture and size — finding a partner with the operational strength to meet aggressive growth goals while maintaining trust and close collaboration. “ÃÛÌÒ´«Ã½ struck the perfect balance for us. They are big enough to support our aggressive growth plans yet small enough to feel like a true partner,” said Rachel Blender , operations manager at Willo. “After going through multiple 3PL changes in the past, I knew we needed a partner we could trust for the long haul. ÃÛÌÒ´«Ã½ is that partner.” Willo, a company led by oral health experts, recently launched the Willo AutoFlo+, the world’s first fully automated toothbrush designed specifically for kids ages 5 to 13. The device automates brushing from start to finish, dispensing toothpaste and using the uniquely shaped OptiClean brush head to replicate the perfect brushing motion every time. “When Rachel reached out during the RFP process, I knew right away that Willo was the perfect partner for ÃÛÌÒ´«Ã½,” said Harrison Smith , director of pricing and contract logistics. “Their values, ambition and innovative spirit mirror our own, and that alignment sets the stage for something truly special. We’re excited to collaborate and help bring AutoFlo+ toothbrushes to homes across the country.” Headquartered in New York City, Willo will operate out of ÃÛÌÒ´«Ã½’s Hickory Hill, Tennessee facility. Beyond product innovation, Willo is committed to advancing children’s oral health education through community partnerships and outreach programs. The company plans to expand its product line and reach more families nationwide in the coming years. About ÃÛÌÒ´«Ã½ ÃÛÌÒ´«Ã½Centers Since 1941, ÃÛÌÒ´«Ã½ has provided customized third-party logistics (3PL), direct-to-consumer (DTC) eCommerce fulfillment, omnichannel distribution, managed transportation solutions and retail compliance for clients across all industries, with a focus on apparel & footwear, health & beauty, consumer packaged goods (CPG) and education. ÃÛÌÒ´«Ã½ continues to be a leading 3rd party logistics provider in North America, known for superior execution, customer engagement and direct access to senior leadership decision makers. As a member of Inc's fastest growing companies list 15+ times, ÃÛÌÒ´«Ã½ is big enough to do the job and still small enough to deeply care about your business. Brands interested in a new 3PL partnership may contact ÃÛÌÒ´«Ã½ directly here . About Willo Founded on a mission to revolutionize children's oral health, Willo combines innovative design, advanced technology, and decades of oral health expertise to create breakthrough dental products for children. Our automatic toothbrush is designed to give kids ages 5-13 a confident smile while parents can breathe a sigh of relief. Developed with dentists and parent-approved, Willo helps kids build strong brushing habits that last a lifetime. Official Release Here
By Katherine Wroth September 23, 2025
Franklin, Mass. — ÃÛÌÒ´«Ã½ ÃÛÌÒ´«Ã½Centers has been chosen by Tumble Living , a Los Angeles–based home goods company known for its washable area rugs, to handle nationwide direct-to-consumer fulfillment from Somerset, New Jersey.  By positioning inventory closer to its core U.S. customer base, Tumble will improve delivery times and reduce total supply chain costs. “After evaluating several competitors, ÃÛÌÒ´«Ã½ stood out as the best fit,” said Julie Tang , vice president of operations at Tumble. “Their team proved they could scale with our growth, impressed us with strong site visits and backed it up with trusted references and solid technology. We’re excited about what this means for our customers and confident this partnership will take the Tumble experience to the next level.” Key factors in the decision included ÃÛÌÒ´«Ã½’s speed to launch, seamless technology integration and available capacity to support Tumble’s growth. “This new partnership with Tumble highlights exactly what ÃÛÌÒ´«Ã½ does best: mobilizing quickly and being able to scale efficiently with high-growth brands,” said Dan Klenkar , vice president of customer solutions at ÃÛÌÒ´«Ã½. “We’re excited to launch this exciting brand in our NJ facility and look forward to supporting their aggressive growth.” This new partnership ensures Tumble can scale operations quickly while enhancing service to households nationwide. About Tumble Living Tumble was founded by Justin Soleimani and Zach Dannett. It was born from their desire to bring a fresh, customer-focused perspective to an industry that's traditionally been slow to evolve. As seasoned furniture industry professionals and frustrated homeowners, they recognized the need for thoughtfully designed, beautiful products at attainable prices—products that adapt to their customers' lifestyles, not the other way around. About ÃÛÌÒ´«Ã½ ÃÛÌÒ´«Ã½Centers Since 1941, ÃÛÌÒ´«Ã½ has provided customized third-party logistics (3PL), direct-to-consumer (DTC) eCommerce fulfillment, omnichannel distribution, managed transportation solutions and retail compliance for clients across all industries, with a focus on apparel & footwear, health & beauty, consumer packaged goods (CPG) and education. ÃÛÌÒ´«Ã½ continues to be a leading 3rd party logistics provider in North America, known for superior execution, customer engagement and direct access to senior leadership decision makers. As a member of Inc's fastest growing companies list 15+ times, ÃÛÌÒ´«Ã½ is big enough to do the job and still small enough to deeply care about your business. Brands interested in a new 3PL partnership may contact ÃÛÌÒ´«Ã½ directly here . Official Release Here
More Posts